Refund policy

This Refund Policy explains how refunds are issued for eligible returns on Sowaz. By placing an order on Sowaz, you agree to the refund terms outlined below.

When am I eligible for a refund?

You may be eligible for a refund if your return meets all conditions outlined in the Sowaz Return Policy. This includes, but is not limited to, initiating the return request within the allowed time frame, shipping the item back on time, and returning the item in acceptable condition.
Refunds are not guaranteed for items that do not meet return eligibility requirements.

How are refunds issued?

Approved refunds are issued to the original form of payment used at checkout. Sowaz does not issue refunds to alternative payment methods.

How long does it take to receive my refund?

Once your returned item is received by Sowaz, please allow 5–15 business days (sometimes up to 30 days) for the return to be inspected and processed.

After processing, refunds may take additional time to appear in your account depending on your bank, credit card issuer, or payment provider. Processing times vary, but typically take several business days after the refund is issued.
You will receive an email confirmation once your refund has been processed.

Are shipping and handling fees refunded?

No. Original shipping and handling charges are non-refundable.
Return shipping costs are also non-refundable and are the responsibility of the customer, unless the return is due to a verified shipping error or damaged item.

Are there any deductions from my refund?

Yes. If a return does not meet the conditions outlined in the Return Policy, Sowaz may apply a 20% restocking fee, which will be deducted from your refund amount.
In some cases, if the return does not meet eligibility requirements, Sowaz may decline the refund entirely.

What happens if my return is rejected?

If your return is rejected due to failing inspection or not meeting return criteria, you may not receive a refund. Depending on the circumstances, the item may be returned to you or otherwise handled in accordance with our internal policies.

What if my item was damaged or incorrect?

If you received a damaged, defective, or incorrect item, please contact Sowaz Customer Support promptly and within the return window. Once verified, Sowaz may issue a refund without deducting return shipping costs, where applicable.
Supporting documentation, such as photos or videos, may be required.

Do you issue partial refunds?

Partial refunds may be issued in cases where a restocking fee applies or where only part of an order is eligible for a refund.

Does Sowaz offer store credit or exchanges?

No. Sowaz does not offer exchanges.
Refunds are issued only to the original payment method.
Customers wishing to purchase a different size, color, or item must place a new order separately.

Policy changes

Sowaz reserves the right to modify this Refund Policy at any time at its sole discretion. Any changes will be effective immediately upon posting on the website.

Need help with a refund?

If you have questions about your refund or believe there has been an error, please contact Sowaz Customer Support through your account or Help Center.

 

Return Policy:

NOTE: Cancellation & Order Changes
You may cancel or make changes to your order (including item, size, or color adjustments) before it has been shipped. Please note that discounted or promotional orders are considered final sale and cannot be canceled after purchase. Once an order has been processed and dispatched, no further changes or cancellations can be made.

If your order has already been shipped, please review our return policy for additional support.

This Return Policy applies to orders shipped to customers. By placing an order on Sowaz, you agree to the return rules below. This policy is subject to change at any time at Sowaz’s sole discretion.

How long do I have to start a return?

Return requests must be initiated within 7 days. The first day of the return window starts on the day the tracking status shows Delivered. If your order is delivered in multiple shipments (a split package order), the 7-day return window starts from the final package delivery date and time.

How long do I have to ship the return back?

After you submit your return request, you must ship the items back to us within 7 days of submission to qualify for a full refund. Returns shipped after this time may be treated as ineligible or may be subject to a restocking fee.

What items are eligible for return?

Sowaz accepts returns of unworn clothing items that are returned in their original condition. To qualify, items must have the original tags attached and must be returned in the clear garment packaging with the SKU label visible and intact. Items that do not meet these requirements may not qualify for a full refund.

Do you offer exchanges?

No. Sowaz does not accept exchanges of any kind. If you would like a different size, color, or item, you must return the original item (if eligible) and place a new order separately.

Which items are final sale or non-returnable?

The following categories are final sale and not eligible for return, including in cases of shipping error or damage:

• Beauty products, 

• Bodysuits, 

• Face masks,

• Intimates/lingerie, 

• Jewelry,

• Swimwear

If a product is marked “final sale” or “non-returnable” on the product page or at checkout, it is not eligible for return.

Who pays for return shipping?

Return shipping is the customer’s responsibility. Sowaz does not provide free return shipping unless the return is due to a shipping error or a damaged item. In those cases, you should contact customer support before returning the item so we can guide you on the correct process.

Are shipping and handling fees refundable?

No. Shipping and handling charges are non-refundable.

What happens if my return doesn’t meet the requirements?

Returns that do not meet the eligibility criteria above may be subject to a 20% restocking fee, or we may decline the entire return. If a return is declined, the items may be sent back to you or handled according to our internal processing rules, depending on the situation.

How long does it take to process my return?

Please allow 5 to 7 business days from the day we receive your returned package for processing. Once your return is processed, Sowaz will email you to confirm the outcome and what action has been taken.

How do I initiate a return?

To initiate a return, please follow the steps listed on our page titled “Initiating a Return.” Returns should not be sent back without first submitting a return request.

Cancellation & Order Changes

Orders can be canceled or modified (including size, color, or item changes) at any time before they are shipped. Orders purchased at a discounted price or during promotions are final sale and cannot be canceled once placed. Once an order has been processed and dispatched, cancellations or changes are no longer possible.

If your order has already been shipped, please refer to our return policy for further assistance.

Contact

We’re here to help.

For any questions about your order, sizing, or shipping, please fill out the form below or contact us directly at info@sowaz.com.

Our team typically responds within 24 hours.

For faster support, include your order number.